All Are Welcome. We Are One
Black, white, yellow, brown, red. Christian, Jew, Muslim, Buddhist, Hindu, Jain, Sikh, Sufi deists, agnostics and everything in between. Men, women, transgenders. Young people, old people. Those with blue eyes, and those with brown or green. Tall people, short people and those of average size. People who speak our language and those who don’t. As […]
But Do They Listen to You?
Big meeting. Sales presentation. In-laws anniversary party. If you’re like most people, public speaking doesn’t come naturally to you. The truth is that while most people prepare diligently and may even know their lines by heart, they’re so concerned with themselves and their presentation, they fail to remember that when we speak, the intent is […]
Memorial Day: Reflections on Heroism
Memorial Day. A holiday conceived to solemnly commemorate fallen soldiers that has been transmuted over time to also celebrate the kick off to summer, first barbeque of the season, one of the biggest sales weekends of the year, and of course, countless numbers of graduations. Funny how a day steeped in tribute, ceremony and heroism […]
17 Quotes That Help Define Customer Moments
It doesn’t take an MBA for a small business owner to understand that every moment spent with a customer is a defining moment – an opportunity to turn a one time sale into a long term relationship. But while we have our defining moments, our customers have theirs too. Who’s responsible for them? If you’re […]
Getting Attention Isn’t About You
As small businesses, we spend a lot of time focusing on getting consumers to buy from us. Common sense tells us the first thing to do is to get their attention. So, you do that: You try to impress them with your credentials. You try to tempt them with your products. You try to grab their attention […]
The Thing About Rules
From the time we were born our lives have been subject to rules. Sets of procedures and behaviors we’ve learned to adhere to. Without rules, there would be chaos. Right? Not always, and the emotionally intelligent businessman understands that sometimes our greatest advantages come from knowing which rules to adhere to, which need a bit […]
4 Rules to Remember Before You Follow Your Bliss
It’s been a more than couple of decades now, since the world was introduced to a novel concept: ‘do what you love and the money will follow.’ How liberating! Finally, permission to leave your hum drum job, bad company, rotten manager and follow your bliss. Actually strike out on your own, do something you’ve always […]
Worth the Risk
The other day, I ran into an old friend I hadn’t seen in a few years. He had been working hard, trying to get his business going to the point where he would have enough long term clients, he wouldn’t have to worry from month to month on how to pay the bills and have […]
Putting Profit in Context
Context is a wonderful word. Simply defined it means the circumstances that form the setting for an event, statement, or idea, that allow us to better understand it’ s true meaning. That said, we understand that the words we choose may mean different meanings, based on context. Talk about profit and most people automatically think about […]
But Do They Trust You?
You don’t know it all and you’re not ashamed to admit it. That’s good. It provides you with both opportunity, and a decided advantage over those leaders who claim to know it all. They don’t, you know. They just have ego problems. You don’t. You remain humble. You know the way to succeed is to […]