Customers Need Love Too
Did you have a good Valentine’s Day? I certainly hope so. It feels good to be loved and appreciated it, doesn’t it? Your customers think so too. So do your employees. After all, employees are customers too. Did you do something special for them? Unlike family who know you care about them every […]
Win or Lose, Everyone Wins
Some game, huh? The average price of a seat to Super Bowl 50 was reported to be $4,841. They estimated over 115 million fans were watching from home or local venues. Advertisers shelled out $5M for 30 seconds of airtime. Fortunes were made and spent on the event. Bronco’s won. […]
Maybe Isn’t an Answer
“My favourite poem is the one that starts ‘Thirty days hath September’ because it actually tells you something” -Groucho Marx Irreverent as he was, Groucho had an amazing knack for hitting the nail if not on the head, then certainly on our funny bones. The quote above though, is one I particularly like […]
8 Traits that Spell Success
Success. We’ve read the books, took copious notes and memorized the quotes, so why does it seem to escape us? It’s not for lack of trying. But admittedly, we can’t work on it 24/7. We have practical things to think about. Like running a business. That takes precedence and requires urgency over things that […]
16 Ways to Stop Multi-tasking and Be More Productive
People take pride in their ability to multi-task. In fact, for many of us in the business community, multi-tasking has become a way of life. We run out of time and end up biting off more than we can chew. We do 2,3, even 4 things at a time. All the time. But is it […]
Stuck in a Rut? Try This.
If we accept the belief that we are what we repeatedly do, then what we repeatedly do becomes a habit. Some habits are healthy. They propel us forward and help us live more productive and satisfying lives. On the other hand, some are destructive behaviors that stand in the way of our achieving […]
5 Steps to Make Your Goals Bulletproof
“The best way to predict the future is to invent it.” – Alan Kay As we start the first week of a new year, the great majority of us have at least one goal that we want to accomplish this year. What’s your’s? Can you visualize it? Do you know what it will […]
Need a Word for the New Year? Try Empathy
Traditionally, holiday time is when we wind down, relax and gather the energy to forge ahead into what will hopefully be a good and prosperous new year. While many are excited about the possibilities that lie ahead, other just plain get the ‘willies.’ Do I have the wherewithal to accomplish everything I want […]
‘Tis the Season
“Christmas isn’t a season. It’s a feeling.” Edna Ferber It’s not just Christmas. It’s Chanukah, Kwanzaa, Ramadan and a host of other multicultural holidays too. Tis the season, and all that good stuff. No matter how and what you celebrate, December holidays conjure up memories, and memories conjure up feelings. Attitudes change. Everything becomes […]
8 Ways to Help Employees Put a Shine On Customer Service
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz Ah, customers! Can’t survive without ‘em, but at this time of year, when making your way through malls and parking lots is reminiscent of a bumper car rally […]