“If you’re reading this … Congratulations, you’re alive. If that’s not something to smile about, then I don’t know what is.” –Chad Sugg We’ve all had them. The bad day. The bad week. Maybe even the bad month. Typically, our first line of defense is to look for something – or someone to blame. Most often […]
“Major Strasser has been shot. Round up the usual suspects.” – Captain Renault in “Casablanca” Any aficionado of old movies will recognize those classic lines from the last scene of ‘Casablanca.’ And, although Rick (Humphrey Bogart) shot Strasser, no one questioned Renault’s (Claude Rains) order, because it was typical both of him, and of the […]
It doesn’t take an MBA for a small business owner to understand that every moment spent with a customer is a defining moment – an opportunity to turn a one time sale into a long term relationship. But while we have our defining moments, our customers have theirs too. Who’s responsible for them? If you’re […]
It’s been a more than couple of decades now, since the world was introduced to a novel concept: ‘do what you love and the money will follow.’ How liberating! Finally, permission to leave your hum drum job, bad company, rotten manager and follow your bliss. Actually strike out on your own, do something you’ve always […]
Fess up. At some point, and for better or for worse, procrastination has played a role in everyone’s life. Even yours. It’s one of those things a lot of us have gotten used to and even taken for granted. It may even give us a false sense of comfort. Who hasn’t said, ‘I’ll wait for […]
“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein We’ve become a society raised on convenience, expediency and expected outcomes. That applies both to our businesses and in our personal lives. While it’s nifty to have information at our fingertips, we’ve forgotten […]
Did you have a good Valentine’s Day? I certainly hope so. It feels good to be loved and appreciated it, doesn’t it? Your customers think so too. So do your employees. After all, employees are customers too. Did you do something special for them? Unlike family who know you care about them every […]
If we accept the belief that we are what we repeatedly do, then what we repeatedly do becomes a habit. Some habits are healthy. They propel us forward and help us live more productive and satisfying lives. On the other hand, some are destructive behaviors that stand in the way of our achieving […]
“The best way to predict the future is to invent it.” – Alan Kay As we start the first week of a new year, the great majority of us have at least one goal that we want to accomplish this year. What’s your’s? Can you visualize it? Do you know what it will […]
“Christmas isn’t a season. It’s a feeling.” Edna Ferber It’s not just Christmas. It’s Chanukah, Kwanzaa, Ramadan and a host of other multicultural holidays too. Tis the season, and all that good stuff. No matter how and what you celebrate, December holidays conjure up memories, and memories conjure up feelings. Attitudes change. Everything becomes […]