“Most people think “selling” is the same as “talking”. But the most effective salespeople know that listening is the most important part of their job.” – Roy Bartell Have you noticed that successful people talk less and listen more? I’ve heard experts say that successful salespeople spend at least 60% listening and 40% talking. […]
“You can listen to what people say, sure. But you will be far more effective if you listen to what people do.” – Seth Godin A friend of mine mentioned that he considered himself a good listener but felt that sometimes he didn’t really ‘catch’ everything someone was saying to him. I […]
“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus The average sales person is normally a very good talker, however their listening skills are poor. If you want to be a great sales person then you have to enhance your listening skills. People […]
When you empower others , your own power increases. It’s not counterintuitive. It’s the Law of Reciprocity at work. When you do something nice for people they feel compelled to return the favor. In this case, by empowering others, you influence them to feel more positive about you, which translates into increased trust. The greater […]
How questions are asked directly impacts behavior be it positive or negative. Knowing this in the workplace environment can have a profound impact. In fact, the responses totally reflect the way people react in all situations – not just at the office – but how it’s played out in a work environment – can contribute to […]
The internet is no longer a brave new world. It’s part of our everyday existence and has made a profound impact on how we not only view the world, but how we communicate in it. Any time night or day we can ‘speak’ to people not only through words, but with sights and sounds. […]