Big meeting. Sales presentation. In-laws anniversary party. If you’re like most people, public speaking doesn’t come naturally to you. The truth is that while most people prepare diligently and may even know their lines by heart, they’re so concerned with themselves and their presentation, they fail to remember that when we speak, the intent is […]
“Most people do not listen with the intent to understand; they listen with the intent to reply.” -Stephen Covey We know the old saying, ‘Always Be Selling,’ but we also know that key to that is active listening. We’re taught how to do that. We know the steps. We ask questions. We […]
Traditionally, holiday time is when we wind down, relax and gather the energy to forge ahead into what will hopefully be a good and prosperous new year. While many are excited about the possibilities that lie ahead, other just plain get the ‘willies.’ Do I have the wherewithal to accomplish everything I want […]
“Curiosity killed the cat, and satisfaction brought him back.” – Eugene O’Neill Curiosity may have killed the cat, but for us less furry creatures, we know that while it may get us into trouble, it also opens doors, expands our horizons, and may allow us to discover opportunities that would otherwise remain hidden. But […]
How many of you remember when a parent, or aunt or uncle asked you, ‘What do you want to be when you grow up?’ Do you remember what you said? Did that answer change as you got older? How many times? Like the majority of us, what want to be is determined […]
“Action speaks louder than words but not nearly as often.” – Mark Twain You’re a pro when it comes to sales. You know your product, honed your listening skills, and are responsive to the prospect’s needs. You’ve learned how to posture yourself to make a good impression. Yet, for all your efforts, there […]
We all know that the cardinal rule of sales is to solve a problem and not sell a product. When you solve a problem the product sells itself. Why? Because it earns you points in the trust department. It doesn’t happen overnight and it doesn’t mean it’s going to last. It has to be proven […]
“Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning. Curiosity has its own reason for existing.” -Albert Einstein We know their names well: Coco Chanel, Dave Kroc, Richard Branson and Walt Disney, Henry Ford, David Ogilvy, Ralph Lauren, Thomas Edison, Andrew Carnegie, David Geffen, John Mackey, and […]
“It is better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.” -Mark Twain I don’t care if you’re in a business meeting, making a sales call, speaking with an employee or to your spouse or child, we’ve all done it: provided gobs of information […]
“Where everybody knows your name, And they’re always glad you came; You want to go where people know, People are all the same; You want to go where everybody knows your name.” – Theme from “Cheers’ Let’s face it. Everyone thinks they’re memorable and everyone likes to be remembered. You too. But when you […]