“Customer service isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you.” – Peter Shankman I went to the bank the other day. I was greeted by name as I stepped through the door. (How do people have such good memories)? Same thing at […]
Happy Birthday to us. 238 years old and still growing. Amazing isn’t it? We were a nation of immigrants then and we’re a nation of immigrants now, and yet we’ve managed to become the most powerful brand in the world. Why? Because we’re merchants of hope and freedom. We deal in the […]
The biggest questions a business has is ‘How are we going to get customers in the door, how do we get them to buy, and how do we keep them coming back.’ I’m not talking about having a fire sale every week or giving away a free lunch to people you’ll never see again. […]
“Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning. Curiosity has its own reason for existing.” -Albert Einstein We know their names well: Coco Chanel, Dave Kroc, Richard Branson and Walt Disney, Henry Ford, David Ogilvy, Ralph Lauren, Thomas Edison, Andrew Carnegie, David Geffen, John Mackey, and […]
There’s an old saying: ‘If you’re not growing, you’re dying.” My personal feeling is that bigger is not necessarily better, and before you try to take your business to the next level, you should ask yourself if you’re the best you can possibly be at the level you’re at now. If you’re not, […]
“Remember, our conduct is influenced not by our experience but by our expectations” – George Bernard Shaw In mythology, Pygmalion was a sculptor who carved a statue of a beautiful maiden, fell in love with it and brought it to life with a kiss. In literature, George Bernard Shaw’s “Pygmalion”, Henry Higgins, transformed the […]
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” – Stephen Covey What do you sell? Maybe you sell a product, shoes, cars and stuff. Maybe you sell insurance or financial services. Maybe you fix computers. It doesn’t matter. […]
‘‘The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.’’ —Jim Rohn As business owners, there are things we know, and things we […]
“Most people think “selling” is the same as “talking”. But the most effective salespeople know that listening is the most important part of their job.” – Roy Bartell Have you noticed that successful people talk less and listen more? I’ve heard experts say that successful salespeople spend at least 60% listening and 40% talking. […]
“It’s never too late to be what you might have been.” – George Eliot There’s a saying that you should only look back to see how far you’ve come. But when you do that, do you ever say, “If I knew then what I know now I would have (you fill in the […]