Effective processes for building effective team in business
“Major Strasser has been shot. Round up the usual suspects.” – Captain Renault in “Casablanca” Any aficionado of old movies will recognize those classic lines from the last scene of ‘Casablanca.’ And, although Rick (Humphrey Bogart) shot Strasser, no one questioned Renault’s (Claude Rains) order, because it was typical both of him, and of the […]
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz Ah, customers! Can’t survive without ‘em, but at this time of year, when making your way through malls and parking lots is reminiscent of a bumper car rally […]
Regardless of whether you were a fan of the Yankees or the Mets, you knew Yogi Berra. We all did. We related to him. As a catcher, batter, coach, go-getter and indelible character, he became a legend in his own time. And he did it with humor, common sense, and more than his fair share […]
“True progress is to know more, and be more, and do more.” – Oscar Wilde The majority of us began our careers working for other people. In many cases our experiences led us to strike out on our own, and start our own companies. Whether our tenure as employees was satisfying or […]
We were watching an old movie the other night and my mind triggered to all those we’ve come to know as dynamic duos – and what their lives may have been like had they not had each other. Whether pure fiction or fictionalized versions of themselves, together, they sparked pure genius. Can you imagine […]
There’s only 17 shopping days left until Christmas. A little daunting isn’t it? For some reason time seems to get away from us this time of year, and the demands on our time seem to be, and mostly are, greater. But still, it’s the most wonderful time of the year. It’s the season of […]
“Who are you going to believe, me or your own eyes?” – Groucho Marks It should come as no surprise that people are attracted to authenticity these days. They want to believe that what they see is what they’re going to get. Of course, with consumer options growing by leaps and bounds […]
“Good fences make good neighbors.” – Robert Frost Robert Frost wrote ’Mending Wall’ a hundred years ago. It talks about how a man and his neighbor walk their property lines to mend places in their common stone wall that need repair after winter’s damage. One man wonders if mending the wall each year […]
Like everything else in life, success is relative. We all define it in our own terms. Basically, it’s the end result of our efforts to reach our goals, but the path leading there will never be straight. Each twist and turn presents obstacles. It’s how we handle the obstacles that determine whether we strike […]
Business owners and managers are often blindsided when a good employee quits. Too bad, because a little preventive medicine could go a long way to increase retention, loyalty and good will. A degree of turnover is expected. It’s a given; but good, trusted employees are assets, and their departure hits us where it hurts. We […]