7 Ways to Make Words Your Most Powerful Sales Tool
“Action speaks louder than words but not nearly as often.” – Mark Twain You’re a pro when it comes to sales. You know your product, honed your listening skills, and are responsive to the prospect’s needs. You’ve learned how to posture yourself to make a good impression. Yet, for all your efforts, there […]
To Have Courage, You Must Believe
“Courage faces fear and thereby masters it… Courageous men never lose the zest for living even through their life situation is zestless…We must constantly build dikes of courage to hold back the flood of fear.” – Martin Luther King, Jr. It’s a good day to talk about courage. When we talk about heroes, like Martin […]
Commit to the Impossible
“The best way to predict the future is to invent it.” – Alan Kay A few short weeks ago, I encouraged you to think BIG. I believe in that. It’s a healthy thing to do. It encourages growth and opens up the door to opportunity. I hope at least some of you have […]
Process Improvement: 8 Tips to Insure Your Assets Don’t Become Liabilities
‘Oh the things you can find, if you don’t stay behind.’ – Dr. Seuss Just a few days ago we were queued up at the starting line. Perhaps our pulses quickened when we heard the familiar 3,2,1 countdown that took us into the new year. But now we’re here. Yesterday’s gone. Pick […]
This New Year, Aspire for More
“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference […]
Surprised and Delighted: Customer Experience Worth Talking About
We’ve all got to eat; but I admit that grocery shopping doesn’t rank high among the things I like to do. I’m not enticed by weekly specials either, because they don’t make the experience any more enjoyable. They just seem to make the stores more crowded. I bet most of you feel the same way. Edeka, Germany’s […]
What’s On Your Christmas List?
I’ve collected all my Christmas lists from those nearest and dearest, organized them by person and category, formulated my strategy, and implemented a plan of attack designed to make their wishes come true. Then, I work the plan. Once it’s accomplished, I turn to myself. What do I want for Christmas? I’m just about […]
The Gift of Authenticity and a Simple Thank You
There’s only 17 shopping days left until Christmas. A little daunting isn’t it? For some reason time seems to get away from us this time of year, and the demands on our time seem to be, and mostly are, greater. But still, it’s the most wonderful time of the year. It’s the season of […]
Your Vision,Teddy Roosevelt, and the Panama Canal
“Believe you can and you’re halfway there.” – Theodore Roosevelt Rome wasn’t built in a day. The Panama Canal wasn’t either. It took 33 years, and Teddy Roosevelt to make it happen – and against all odds, I might add. The Panama Canal, like everything else, started with a vision. Something that not only […]
Kindness: It Doesn’t Cost Much to Change a Life
It’s Thanksgiving, and time once again to express our thanks and appreciation to all who’ve contributed to our lives and well-being. But we do that throughout the year, don’t we? We’re compassionate and sympathetic when those around us go through a rough patch. We’re there for them, and try to help. We’re grateful, and freely thank those whose presence and […]