This New Year, Aspire for More
“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference […]
Surprised and Delighted: Customer Experience Worth Talking About
We’ve all got to eat; but I admit that grocery shopping doesn’t rank high among the things I like to do. I’m not enticed by weekly specials either, because they don’t make the experience any more enjoyable. They just seem to make the stores more crowded. I bet most of you feel the same way. Edeka, Germany’s […]
What’s On Your Christmas List?
I’ve collected all my Christmas lists from those nearest and dearest, organized them by person and category, formulated my strategy, and implemented a plan of attack designed to make their wishes come true. Then, I work the plan. Once it’s accomplished, I turn to myself. What do I want for Christmas? I’m just about […]
The Gift of Authenticity and a Simple Thank You
There’s only 17 shopping days left until Christmas. A little daunting isn’t it? For some reason time seems to get away from us this time of year, and the demands on our time seem to be, and mostly are, greater. But still, it’s the most wonderful time of the year. It’s the season of […]
Your Vision,Teddy Roosevelt, and the Panama Canal
“Believe you can and you’re halfway there.” – Theodore Roosevelt Rome wasn’t built in a day. The Panama Canal wasn’t either. It took 33 years, and Teddy Roosevelt to make it happen – and against all odds, I might add. The Panama Canal, like everything else, started with a vision. Something that not only […]
Kindness: It Doesn’t Cost Much to Change a Life
It’s Thanksgiving, and time once again to express our thanks and appreciation to all who’ve contributed to our lives and well-being. But we do that throughout the year, don’t we? We’re compassionate and sympathetic when those around us go through a rough patch. We’re there for them, and try to help. We’re grateful, and freely thank those whose presence and […]
11 Ways Authentic Leaders Build Brands People Remember
“Who are you going to believe, me or your own eyes?” – Groucho Marks It should come as no surprise that people are attracted to authenticity these days. They want to believe that what they see is what they’re going to get. Of course, with consumer options growing by leaps and bounds […]
It’s Not About You, It’s About Service
In case you haven’t noticed, we’ve officially entered the ‘time of giving.’ But it’s not about you. It’s about the service you provide to others. It’s about community, and the greater good. It’s about giving. It’s about participating in causes and helping in your own humble way to raise awareness, not of you and your […]
5 Reasons Why Setting Boundaries Builds Success
“Good fences make good neighbors.” – Robert Frost Robert Frost wrote ’Mending Wall’ a hundred years ago. It talks about how a man and his neighbor walk their property lines to mend places in their common stone wall that need repair after winter’s damage. One man wonders if mending the wall each year […]
Leaders Step Up to the Plate
Like everything else in life, success is relative. We all define it in our own terms. Basically, it’s the end result of our efforts to reach our goals, but the path leading there will never be straight. Each twist and turn presents obstacles. It’s how we handle the obstacles that determine whether we strike […]