1. Keep a positive attitude- positive thinking gets positive results which will help you survive 2. Focus on what you want to achieve and write it down- putting your plans in writing increases your chance to attain them 3. Just Do It- action is the key to achieving success during tough times 4. Improve all […]
Have you ever thought about the criteria your customers use to evaluate positive service interactions with your organization? According to Zeithaml, Parasuraamn and Berry from their book Delivering Quality Service: Balancing Customer Perceptions and Expectations, there are 5 key areas that customers use to evaluate service: Reliability- can the customer depend on the organization […]
Many managers (owners) have the authority to make decisions and manage their business. They also believe that they have the power. Unfortunately, they are working under a misconception. There is a vast difference between having the authority to manage and having the power to manage. Authority according to the dictionary is the ability to […]