Surviving and Succeeding in Tough Economic Times
1. Keep a positive attitude- positive thinking gets positive results which will help you survive 2. Focus on what you want to achieve and write it down- putting your plans in writing increases your chance to attain them 3. Just Do It- action is the key to achieving success during tough times 4. Improve all […]
Five Keys to Effective Customer Service
Have you ever thought about the criteria your customers use to evaluate positive service interactions with your organization? According to Zeithaml, Parasuraamn and Berry from their book Delivering Quality Service: Balancing Customer Perceptions and Expectations, there are 5 key areas that customers use to evaluate service: Reliability- can the customer depend on the organization […]
Getting people to do what you want them to do
Many managers (owners) have the authority to make decisions and manage their business. They also believe that they have the power. Unfortunately, they are working under a misconception. There is a vast difference between having the authority to manage and having the power to manage. Authority according to the dictionary is the ability to […]
Don’t Procrastinate
Is your business plan in place as you begin this New Year? If not, it is not too late to begin. Every successful business has a plan and updates it annually. However, it is not the planning that will guarantee your success. Success is dependent on the execution of the plan and doing it right. […]
“When the going gets tough, the tough get going”
This often repeated quotation, attributed to Joseph P. Kennedy, is one that is very applicable to today. When we hear that things are not good or when things start to slow down, many people make it worse by getting into a negative thought pattern. It is very easy not be positive. Negative thinking allows us […]
10 Ways to Produce more Results in 2009
If you are concerned with how you are going to produce more and better results in 2009, then you need to begin with taking action now. It all starts with a positive attitude. Commit to 2009 being successful and then go out and make it happen. Below are steps to consider in your action plan: […]
Strategic Use of Time
We live in a 24 / 7 world. We live in an instant world. We live in a world where some people live time zones way from where they work. We carry our computer and phone with us wherever we go. In fact, the first thing people say to a group these days is […]
Failure to Communicate
“What we have here is a failure to communicate.” These words were spoken in the movie Cool Hand Luke and today we hear them repeated over and over. The reason we remember this statement is that we can all relate and we clearly understand what it means. How many times have you thought, when faced […]
What does it take to be a good leader in life and business?
Wisdom is one of the primary characteristics of an outstanding leader – leaders have an insatiable curiosity for discovering and learning new things. Leadership and learning go together. If you have determined that your learning is behind the curve, then recommit yourself to seeking it out at every opportunity, in every conversation, around every corner. […]
Six Steps to Sales Success
Every sale involves no less than six ( 6) steps. You must complete each step in order to insure a successful outcome. Step 1- Meet someone new. Even if you have been doing business with a company for a long time, you had to meet some one new to begin the relationship. Step 2- Establish […]